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Contact Access PR triumphs in customer service award triumphs in customer service award

Celebrations have begun with Australia’s first online-only department store DealsDirect taking the highest honours in the 2014 Canstar Blue Most Satisfied Customers Award* survey for the third year running, with an unbeaten five-star rating.

Competing against popular department stores, Myer and Big W, DealsDirect was the only retailer to receive the highest rating in the prestigious awards which are voted by Australian consumers.

DealsDirect CEO and Founder, Michael Rosenbaum said customer service is incredibly important to the brand.

“Our customers are like family and the number one priority which is why our team works so hard to be as helpful as possible. I like to think this is what’s given us the edge against the major online and bricks and mortar competitors,” said Rosenbaum.

Demonstrating further commitment to customer service, DealsDirect has introduced a 14 day change-of-mind policy and live support operating seven days from 9am to 9pm.

“We go the extra mile for our customers, listening and helping them when they need it. Our customers trust us and we work tirelessly to ensure the greatest experience and support.”

The win follows DealsDirect’s recent launch of Click2Collect, making it the first online-only retailer to launch a direct warehouse collection option for its online customers.

The Click2Collect customer service innovation is targeted at customers based in Sydney, particularly those in and around the western suburbs. Plans are underway to make this a national service.

“We’re particularly proud to be awarded Canstar’s five-stars, coming out on top against all Australian retailers and not just those in the pure-play online space.”

*2014 Canstar Blue Most Satisfied Customers Award – Online Department Stores


For more information:
Samantha Boyd | Access PR | 0414 408 198 | 02 9292 7013 | 
Rachael Hoy | Access PR | 0416 400 737 | 02 9292 7008 |

About DealsDirect 
Based in Sydney, DealsDirect is Australia’s original and most successful discount online department store, delivering more than four million items across the country since launching in 2004. A focus on customer service and everyday value across the entire range in 20 categories